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We have a specific guide about what to do if you've been the victim of a bank transfer scam.There are steps you should follow and key details you need to know.Chargeback also applies to credit card transactions but will be particularly useful where goods cost less than £100 and so section 75 doesn’t apply.If you want to use chargeback to get your money back after a scam, this letter template could help.If you've paid for goods or services with a credit or debit card, you have greater protection if things go wrong under section 75 of the Consumer Credit Act or by using chargeback.But whether you can make a claim or not depends on the type of scam you have fallen for.Until then, you should still complain to your bank and if you're unsuccessful, escalate it to the Financial Ombudsman Service which is already using the code to rule on cases.You can read more about what the scheme means for you and banks in our story about the code.
If you’re caught by this scam you’ll probably want to make a claim under Pay Pal Seller Protection.
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If you used a debit card, you may be able to ask your bank to get your money back through the chargeback scheme.
Chargeback is not enshrined in law but is part of Scheme Rules, which participating banks subscribe to.